Tyre Otto Return Policy
At Tyre Otto, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your new tyres, wheels or batteries, our return policy is here to help.
Returns
1. Eligibility
- Returns are accepted within 7 days of the purchase date.
- Items must be in their original condition, unused, and with all original packaging and labels intact.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Used or damaged tyres and batteries
- Items without original packaging or labels.
- Special order items or custom orders.
Process
1.Initiating a Return
- Contact our customer service team at [your contact information] to initiate a return.
- Provide your order number and reason for the return.
2. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
3. Inspection and Refund
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
- If you need to exchange an item for a different size or model, please contact our customer service team. Exchanges are subject to product availability.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at sales@tyreotto.co.nz with details of the product and the defect. We will arrange for a replacement or refund.
Contact Us
If you have any questions about our return policy, please contact us at:
Phone: 0212046235
Email: sales@tyreotto.co.nz
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